Your place is yours.
Your information is private.

Account and business information

Take A Number, operated by ALH Ventures, Co, doing business as Olsen Brands Management, uses account email addresses, names, business details, branding and team permissions to provide the service. If you choose Google sign-in, we use the account information Google shares for authentication. Resend delivers account verification, password recovery and employee invitations. These account emails are separate from guest queue texts.

Guest information

We collect the name and mobile number entered when a guest joins, ticket activity and consent choices. A staff member can also add a name-only guest without a phone number; that guest receives no texts. Private status links allow guests to check their own place or order.

What other people see

The counter, TV board and shared live feeds show ticket numbers, display names and queue states. They do not show phone numbers or full surnames. A guest's status page displays only a masked reminder of their own number when one was provided. Keep private status links private.

Queue-text consent

The queue-text checkbox starts unchecked and is required to join online. Ask staff if you cannot receive texts; staff can add you without a phone number. Your consent covers transactional updates about your ticket, up to 22 automated messages depending on settings and activity. Message and data rates may apply. Reply STOP to stop texts across Take A Number, or HELP for help. STOP does not remove your place in line. Consent is not a condition of purchase.

A separate mailing-list choice

The mailing-list checkbox is separate, optional and unchecked. If you select it, your name, number, consent wording and time are shared with that business for its mailing list. Take A Number collects and exports those opt-ins; it does not send marketing messages. A business receives your number only when you explicitly join its mailing list.

No mobile information will be sold or shared with third parties for promotional or marketing purposes. Service providers receive information only to operate the service, and a selected business receives only the mailing-list information you agreed to share with it.

Service providers and payments

We use Supabase for accounts and data storage, Vercel for hosting and bot protection, Resend for account email, Sent.dm for queue texts, and Stripe for business billing. Stripe processes payment details; Take A Number stores the billing references and payment status needed to manage your subscription and text balance.

This prototype uses test payments and limits text delivery to approved testing.

Retention and deletion

The scheduled timer removes phone numbers and full surnames from ended tickets after 30 days. Queue activity, consent and message records are kept to operate the service and resolve support requests. Mailing-list consent remains with the business until the entry or business is deleted. An Owner can permanently delete the business and its guest data from Settings. Service providers may retain their own billing or delivery records under their policies.

Your choices and questions

Leave the line from your status page, reply STOP to stop texts, or email jordan@olsenbrands.com to request access, correction or deletion. Contact the participating business about its separate mailing list.

Updated October 26, 2026.